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VoIP IVR with A420 IP PBX

IVR (Interactive Voice Response)

VoIP is integrated with Interactive Voice Response system. Interactive Voice Response allows you to configure an auto attendant feature to answer calls. Your customers will listen to the personalised recordings which will direct them to then defined destination (e.g. your company’s divisions).

E.g.: Thank you for calling Company ABC Call Centre. Please press 1 for Accounts, 2 for Technical, 3 to speak to our customer care specialists.

The recorded message is customisable based on your company requirements. You can record any greetings or divisions’ names. However, the pre-recorded ones will also be provided. You can change it anytime or as often as you prefer.

Contact us to find out more about VoIP IVR now!

Step 1

VoIP IVR A401 Tutorial
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Navigate to Inbound Control -> IVR

Step 2

VoIP IVR A401 Tutorial
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Click “new” button and a new entry will be displayed under IVR Menu

Step 3

Extension Enter extension number If you want to listen to IVR by dialing extension
Please Select Select IVR audio file to be used. (can be configured in IVR prompts)
Repeat Loops Loop count to play the IVR prompt
Dial other extension Allow caller to dial other extension
Key press’ events Set different digit number that will trigger actions associate to it

Key in information to the following fields

Step 4

VoIP IVR A401 Tutorial
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Click on the “save” button to make changes and complete the Interactive Voice Response configuration.

VoIP Singapore offers a wide range of VoIP Hardware and Packages. Do check out our Cheap VoIP Singapore Call Rates for your desired countries. If you have further inquiry about VoIP Singapore, please do not hesitate to Contact Us.

VoIP IVR with A420 IP PBX September 10, 2014

Web ASP Sdn. Bhd. (832475-W)

Unit 1-3-31, i-Avenue,
No. 1, Jalan Tun Dr Awang,
11900 Bayan Lepas,
Penang, Malaysia.

No.B-2-7, Block B,
Kuchai Exchange,
Jalan Kuchai Maju 13,
Kuchai Lama 58200,
Kuala Lumpur, Malaysia.

Call Us

Kuala Lumpur:
Tel 1: +603 2780 3880
Tel 2: +603 7980 1388
Fax: +603 7980 2388

Penang: +604 642 0621
Fax: +604 6115620

Singapore Sales Representative

Tel: +6012 687 2201