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VoIP Call Recording with A420

Why Do We Need VoIP Call Recording

There are many reasons for a company to have VoIP call recording or so called “logging” technology. However, most would agree that the main reason is to increase the work efficiency. With the recordings, your business services will be improved through better handling customer complaints, accurately answering customer enquiries or getting more customers through tele-sales which eventually will help to increase revenues.

VoIP Call Recording Configuration Steps

Step 1

Assuming that 192.168.0.117 is your IP-PBX’s address and you have made the changes on the settings under Basic sections (e.g. Extensions, Trunks, Outbound Routes).

Step 2

VoIP Call Recording A401 Tutorial
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Now, go to http://192.168.0.117:9999, and login to your A401 control panel by keying username & password.

Step 3

VoIP Call Recording A401 Tutorial
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AAfter login successfully, you’ll see the screen as shown above.

Step 4

VoIP Call Recording A401 Tutorial
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Go to Advanced > Call Recording. After that, click on the “Add New Call Recording”.

Step 5

VoIP Call Recording A401 Tutorial
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Then, a dialog box will be prompted. Next, select the settings accordingly (e.g which extension to record, when to record, to record inbound or outbound calls). However, the settings will not apply if you do not save the changes on the settings.

Step 6

VoIP Call Recording A401 Tutorial
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VoIP Call Recording A401 Tutorial
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For demo purpose, we select extension 801, “Always Call Recording” and “Inbound and Outbound Recording”.

Step 7

VoIP Call Recording A401 Tutorial
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VoIP Call Recording A401 Tutorial
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Then, try to make some calls. Then go to Status > Recording List. Select your preferred choice of extension and date. Click GO button and a list of recording files will be displayed. To play the recording file just click on “download” button, and use Quick time player (Apple) to play the file.

Step 8

VoIP Call Recording A401 Tutorial
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In order to upload VoIP call recording you will need to install a FTP server. In this case, we use Filezilla ftp server to show you the demo. From the interface of Filezilla FTP server, you can create an account.

Step 9

VoIP Call Recording A401 Tutorial
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Then, we configure FTP server directory.
Remember to grant access for files (e.g. Read, Write, Delete, Append) and also for directories (e.g. Create, Delete, List, Subdir). Otherwise, you will be facing error later.

Step 10

Navigate to System → Data storage
Enable Uploading: Checked
Server Address: your FTP address (example 192.168.0.2)
Username: FTP user name
Password: FTP user password
Directory:
VoIP Call Recording A401 Tutorial
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Step 11

VoIP Call Recording A401 Tutorial
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Next, do some checking on your FTP. When your IP-PBX storage is greater than 400MB, PBX will upload Voice mail, Conference record, Call Recording and Call logs to the FTP server.

Step 12

VoIP Call Recording A401 Tutorial
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To read back all your files, go to FTP directory.
To playback VoIP call recording file(s) at your FTP server. You will need to browse in order to monitor under main directory, and then select folder name as extension.

VoIP Singapore provides you a wide range of VoIP Hardware and Packages. Do check out our Lower VoIP Singapore Call Rates for your desired destinations. If you have further questions about VoIP Singapore, please do not hesitate to Contact Us.

VoIP Call Recording with A420 September 9, 2014

Web ASP Sdn. Bhd. (832475-W)

Unit 1-3-31, i-Avenue,
No. 1, Jalan Tun Dr Awang,
11900 Bayan Lepas,
Penang, Malaysia.

No.B-2-7, Block B,
Kuchai Exchange,
Jalan Kuchai Maju 13,
Kuchai Lama 58200,
Kuala Lumpur, Malaysia.

Call Us

Kuala Lumpur:
Tel 1: +603 2780 3880
Tel 2: +603 7980 1388
Fax: +603 7980 2388

Penang: +604 642 0621
Fax: +604 6115620

Singapore Sales Representative

KM Ho
Tel: +6012 687 2201
sales@mobiweb.com.my