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Call Center VoIP Malaysia, Singapore & Philippines

Call Center Rates in Singapore, Malaysia and Philippines

 SingaporeMalaysiaPhilippines
MobileSGD 0.05SGD 0.04SGD 0.28
Fixed LineSGD 0.04SGD 0.04SGD 0.28
If you haven’t registered a VoIP account, please click HERE to guide you for registration.

Call Center Solution

We offer a variety of services for call center with VoIP Singapore number and VoIP gateway with best levels of uptime, reliability and VoIP service. With VoIP call center facility set up, you can process thousands of call attempts per second using a separate rate table which suits your company’s budget. Please contact us if you have inquiries, our customer representatives and engineers will be happy to assist you. After registering an account with VoIP, do inform our support team and we will optimize your account for call center traffic.

Call Center Features

  • We have both VoIP prepaid and postpaid packages
  • Benefit from our large call volume and purchasing power with low wholesale rates
  • Get issues resolved fast dedicated team support
  • Reload VoIP credit to current balance quickly by using a credit card or Paypal account
  • Choice between land line and mobile line routes
  • Deal with a company that values integrity and fair dealing

General Questions

    1. How many extensions needed for the call center?
    2. How many landlines for your VoIP Singapore number?
    3. Do you have internet ready?
    4. Any extra requirements for IP PBX (Voice Recording, Voicemail, IVR etc)?

Key Components

ACDAutomatic Call Distributor (ACD)
Queue StrategiesQueue Strategies
Automated AttendantAutomated Attendant
Caller ExperienceCaller Experience

Key Benefits

Improve-Customer-ServiceImprove Customer Service

PBX Office Gold

gold
View PBX Office Gold Package

  • 1 unit of S100 IP-PBX (2 FXO, 100 Extensions, 30 concurrent calls, Voice Recording)
  • 1 Year warranty on MYPBX products
  • 2 units of  Yealink T21P E2
  • 10 units of Yealink T19P E2
  • Price includes Installation setup fee (Klang Valley, JB & Penang Only) + 1 session Admin Training
  • Free AlienTalk SGD71
  • Total Saving SGD236
  • Basic PBX Configuration (Inbound Ring all, Basic IVR, Extensions, VoIP trunk)

PBX Office Platinum

platinum
View PBX Office Platinum Package

  • 1 unit of S100 IP-PBX (2 FXO, 100 Extensions, 30 concurrent calls, Voice Recording)
  • 1 Year warranty on MYPBX products
  • 2 units of VOPTech S4P
  • 10 units of VOPTech S2P
  • Price includes Installation setup fee (Klang Valley, JB & Penang Only) + 1 session Admin Training
  • Free AlienTalk SGD107
  • Total Saving SGD311
  • Basic PBX Configuration (Inbound Ring all, Basic IVR, Extensions, VoIP trunk)

About VoIP Call Center

      1. You will need to subscribe to VoIP prepaid / postpaid plans to use our VoIP services. You can do so by filling in our company’s registration form or sign up here. Minimum subscription term is 6 months.
      2. Incoming calls (via your company DID number) are free but outgoing calls will be charged accordingly where rates are subject to the country you are calling to (destination number).
      3. VoIP prepaid plans do not have subscription fees but you will need to make sure your SIP account has sufficient credit.
      4. Please contact us to request & verify your preset number display for your call center.
      5. Your call center may make unlimited outgoing calls to any desired country through your VoIP Singapore number.
      6. ONE channel is equivalent to ONE concurrent call (Incoming OR Outgoing)

Benefits of VoIP Call Center

      • able to accumulate the total cost
      • able to display statistics about the number of Outgoing calls
      • able to calculate the success rate if the call is answered easily or frequently
      • able to show call durations

How does VoIP Call Center Work?

Call Center Diagram How It Works
Click for larger image.

Option 1:

Step 1

A customer makes a call using his landline or mobile phone.

Step 3

Our AlienVoIP server will re-route the call to the IP PBX in your company call center. The destination (your company/call center) can be in any country worldwide.

Step 2

The call reaches your incoming line DID number which is a registered landline phone number from any country.

Step 4

The customer will be directed through IVR (Interactive Voice Recorder) to input their preferred service (e.g. account information, customer service, etc.)

Option 2:

Step 1

Your company’s call center makes an outgoing call.

Step 2

When you hear the word ‘Connecting’, it indicates that you are connected to our VoIP Server.

Step 3

Our AlienVoIP will route your outgoing call to the destination (Customer’s Landline OR Customer’s Mobile).

Step 4

When you hear the common dial tone, it indicates that your VoIP Singapore number is connected to the destination number. The destination can be in any country worldwide.

Option 3: Option 1 + Option 2

Call Center VoIP Malaysia, Singapore & Philippines September 26, 2014

Web ASP Sdn. Bhd. (832475-W)

Unit 1-3-31, i-Avenue,
No. 1, Jalan Tun Dr Awang,
11900 Bayan Lepas,
Penang, Malaysia.

No.B-2-7, Block B,
Kuchai Exchange,
Jalan Kuchai Maju 13,
Kuchai Lama 58200,
Kuala Lumpur, Malaysia.

Call Us

Kuala Lumpur:
Tel 1: +603 2780 3880
Tel 2: +603 7980 1388
Fax: +603 7980 2388

Penang: +604 642 0621
Fax: +604 6115620

Singapore Sales Representative

KM Ho
Tel: +6012 687 2201
sales@mobiweb.com.my