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AlienVoIP Call Center CRM

AlienVoIP Call Center CRM

Call centers have more frequent communication with clients than other role in an industry. Every single call made and received counts. May it be resolving a complaint, taking orders or up-selling products, these are crucial aspects in reaching business goals.

AlienVoIP with CRM Package

SGD60/Month (50 Users)

SGD432/Year

With Alienvoip Call Center CRM, your agency can easily and securely manage multiple customers’ contact databases. VoIP helps you to identify your caller’s identity. It displays data from CRM when you receive calls. You can view their names, past conversations and much more.

VoIP with Call Center CRM also allows your support team or sales team to provide outstanding customer experience with the right tools and accurate information to clients upon every contact. VoIP Call center CRM focuses on data while optimizing interaction to increase customer satisfaction as well as to save time/costs. This CRM system helps to achieve customer loyalty, improve efficiency and business growth.

Features

  • Keeps track of customer interaction by phone calls, sms and emails automatically
  • Manages clients’ details and contact history
  • Displays customer’s caller ID and information when calls are connected to agents
  • Auto-detect callers and direct callers to the appropriate department or agent
  • With IVR from IP Phone, VoIP CRM can play recorded messages, customized welcome messages that personalize customer experience

Benefits

  • Helps to identify and understand clients requirements by keeping records of customer interactions
  • Provides professional and enhance customer experience
  • Increase efficiency and organisation intelligence by sharing customer contact information among sales and support teams
  • Easy to use with user-friendly interface for business users
For big offices with many operators and telemarketers, IP Phones can be connected to 401 IP PBX for the best quality. However, settings in 401 IP PBX must be configured correctly in order to record call data automatically in VoIP Call Center CRM.
AlienVoIP Call Center CRM

How AlienVoIP Call Center CRM Works

  1. Incoming call from a customer received by an employee in Office A via IP Phone (connected to IP PBX).
  2. AlienVoIP Database will store the extension number, source number, destination number, contact name, country of incoming call, status, duration and bill cost records.
  3. iCRM Cloud Server will retrieve the recorded data from AlienVoIP Server.
  4. From Office A, the employee is able to view the data stored in the iCRM Server from his CRM System (PC).
AlienVoIP Singapore with Call Center CRM
Go to Activity > ALIENVOIP.COM > Active Channel
AlienVoIP Singapore with Call Center CRM
Go to Activity > ALIENVOIP.COM > Call Detail
AlienVoIP Singapore with Call Center CRM
Go to Activity > ALIENVOIP.COM > Call Summary
Provider CC CRM
Provider CC CRM
Provider CC CRM
Provider CC CRM
Provider CC CRM
Provider CC CRM
Provider CC CRM
Provider CC CRM
AlienVoIP Call Center CRM January 19, 2015

Web ASP Sdn. Bhd. (832475-W)

Unit 1-3-31, i-Avenue,
No. 1, Jalan Tun Dr Awang,
11900 Bayan Lepas,
Penang, Malaysia.

No.B-2-7, Block B,
Kuchai Exchange,
Jalan Kuchai Maju 13,
Kuchai Lama 58200,
Kuala Lumpur, Malaysia.

Call Us

Kuala Lumpur:
Tel 1: +603 2780 3880
Tel 2: +603 7980 1388
Fax: +603 7980 2388

Penang: +604 642 0621
Fax: +604 6115620

Singapore Sales Representative

KM Ho
Tel: +6012 687 2201
sales@mobiweb.com.my